Privacy Policy

This Privacy Policy describes how KarolShoes (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our online store.

1. Personal Data We Collect

When you use our store, we may collect the following data:

• Contact details (name, email address, phone number, shipping/billing address)
• Order information (products purchased, payment details, transaction history)
• Technical information (IP address, browser type, device, cookies)

2. How We Use Your Data

Your personal data may be used for the following purposes:

• Processing and fulfilling your orders
• Providing customer service and support
• Improving our website and shopping experience
• Sending order updates, promotional messages (only with your consent)
• Compliance with legal and tax obligations

3. Legal Basis for Processing (GDPR)

For customers from the European Union and United Kingdom, we process personal data based on:

• Contract necessity – to complete and deliver your order
• Legal obligations – for tax and accounting purposes
• Legitimate interests – to improve our services
• Consent – for marketing communications

4. Sharing Your Information

We do not sell your personal data. Your data may be shared only with trusted third parties, including:

• Payment providers (Shopify Payments, Stripe, PayPal, etc.)
• Shipping and logistics partners
• IT and analytics service providers
• Authorities when required by law

5. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy and to comply with legal obligations. You may request deletion of your data at any time (subject to legal requirements).

6. Your Rights

If you are located in the EU/UK, you have the following rights under GDPR:

• Access to your personal data
• Rectification of inaccurate or incomplete data
• Erasure (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing (including marketing)

If you are located in the USA (California), you have additional rights under CCPA, including the right to know, delete, and opt out of the sale of personal information.

7. Cookies

Our store uses cookies and similar technologies to improve website functionality, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings.

8. Data Security

We implement technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your data may be transferred and stored outside your country, including outside the EU/UK. In such cases, we ensure adequate protection through standard contractual clauses or equivalent safeguards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, with the “last updated” date modified accordingly.

11. Contact

If you have questions or wish to exercise your rights, please contact us:
Email: info@karolshoes.com
Phone: +48 696 426 079
Address: Strugi 42, 42-300 Myszków, Poland