Company & Contact Details

KarolShoes

Company & Contact Details

Below you will find the seller details, correspondence address and the most important contact paths for customers of karolshoes.com, operated by KARDAV Sp. z o.o. under the KarolShoes brand.

Contact us Go to contact page

Company details

KARDAV Sp. z o.o.
KRS: 0001220708
NIP: 5772006117
REGON: 543846699

Contact

E-mail: info@karolshoes.com
Phone: +48 696 426 079

Customer service hours

Monday – Friday: 9:00 – 16:00 CET
Saturday: closed
Sunday: closed

Seller details

Company
KARDAV SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address
ul. Tadeusza Kościuszki 142C
42-300 Myszków
Poland
Registers
KRS: 0001220708
NIP: 5772006117
REGON: 543846699

Store contact

For order, payment, delivery, return, exchange and complaint matters, we recommend contacting us by e-mail. This allows us to verify the order number, correspondence history and case details more efficiently.

E-mail
info@karolshoes.com
Phone
+48 696 426 079

Correspondence address

Registered office address and correspondence address:

KarolShoes / KARDAV Sp. z o.o.
ul. Tadeusza Kościuszki 142C
42-300 Myszków
Poland

For returns, exchanges and complaints, please use the relevant procedures available on the store website. This helps us assign the request to the correct order and avoid delays in handling your case.

Returns, exchanges and complaints

Please choose the correct path depending on the type of request.

Return or exchange

Returns and exchanges should be submitted through our dedicated returns and exchanges portal.

Submit a return or exchange

Return policy

Full return and exchange rules, including return package instructions and request numbers, are available on a separate page.

View returns and exchanges policy

Complaints

Complaints are handled by e-mail. Please include your order number, a description of the issue and clear photos.

Submit a complaint by e-mail
Important: please do not send footwear back as part of a complaint without prior information from us. After reviewing your request, we will provide the next steps.

Contact page and store documents

For general matters, you can also use the main contact page and the store documents listed below.